Terms and Conditions

Terms and Conditions for the MenschHund Dog Training School!

1 registration

Please register in writing using the registration form, either by post or email, providing your name, address, telephone number, email address, and the name, breed, sex, whether your dog is neutered/spayed, and age. We will then check if you have registered for the appropriate course and if there is still space available. You will subsequently receive a confirmation from us with our bank details and requirements (e.g., vaccination certificate, etc.), at which point your registration becomes binding. Your place in the course is secured once the participation fee has been received.

2 cancellations

If a participant cancels their registration less than three weeks before the course begins (date of receipt), we will charge the full course fee. Cancellations must be submitted by email or post. In case of non-attendance (without prior cancellation), we will also charge the full course fee. Of course, substitute participants are permitted, provided they meet the requirements of the respective course.

3 Course fees

Please refer to the course program for course fees. Course fees are due no later than three weeks before the course begins. An invoice will be issued upon request. Partial attendance does not entitle you to a fee reduction. For registrations made less than three weeks before the course begins, please refer to the information in your confirmation.

4 number of participants

For pedagogical and spatial reasons, the number of participants is limited. Registrations will be processed in the order they are received. We reserve the right to cancel or change courses at short notice due to insufficient enrollment (fewer than 4 participants) or unforeseen circumstances (e.g., illness of the instructor). You will be notified immediately. We will then offer you an alternative date if possible. If a participant is not offered another date within 3 months, they may withdraw from the contract and request a refund of the course fees.

If there are too few participants (fewer than 3), individual sessions may be cancelled. These sessions will then be cancelled and cannot be rescheduled.

5 Booking system

For group courses, you can usually book eight or ten sessions (see course schedule). Six sessions are reserved for specialized courses, such as "Parenting Course for Adult Beginners." Booking ten sessions is cheaper per session. If you choose eight sessions, you can later book a ninth or tenth session at the price of a single session. The validity of booked sessions is limited to the duration of the course. If you have not attended the full number of sessions by the end of the course, the remaining sessions will be forfeited. There is no entitlement to a credit or refund.

II Individual lessons/therapy sessions

1 appointment

We will schedule appointments for individual lessons and therapy sessions. If you are unable to keep an appointment, please inform us at least 24 hours in advance. Appointments canceled later or not at all must be paid in full.

3 Payment

Therapy sessions and individual lessons must be paid for before, or at the latest at, the respective appointment. Payment can be made in cash or by bank transfer in advance. Multi-session packages are more economical and must be paid for in advance in cash or by bank transfer.

III. Liability